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Loyalty Manager For Sales Market Poland

Country : Poland Poland

Town : Warsaw

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

As one of the world's largest fashion retailers, H&M offers endless career opportunities. A fast-paced, buzzing environment with great diversity - a place where the customer is always the centre of attention

Job description

Title: Loyalty Manager for Sales Market Poland
Type: Pe ny etat
Location: Warszawa, Mazowieckie
H&M Brand is on an exciting journey to continue to be a truly customer focused company. In line with our Faster Forward strategy, we want to achieve clear ownership, fuel our salesmanship, enable speed, and build on our passion for the customer throughout the organization.
As Loyalty Lead Manager for Sales Market Poland, you contribute to added customer value, a strengthened brand and increased selling by ensuring a strong customer insight driven Loyalty function in the Sales Market. You will work towards aligned and cross-functional goals, taking part in driving omni sales performance and customer centricity in all parts of your work. Teamwork is key in this role and your responsibilities are in close cross collaboration in the Sales Team of Sales Market Poland, which consists of 9 countries: Poland, Romania, Hungary, Czech, Slovakia, Ukraine, Latvia, Lithuania, and Estonia.
- Align regional Loyalty strategy and tactics on Sales Market level & be part of commercial team in execution to meet defined KPIs, driving customer base growth and increased lifetime value
- Work cross functionally, aiming to meet and exceed customer expectations to ensure long-term growth
- Create, drive, and follow up on the Sales Market activity plan to secure a strong customer agenda towards members
- Lead, manage and organize the Loyalty lead team in accordance with H&M values, standards, policies, and procedures.
- Take part in driving the Loyalty KPI FUP process and share learnings from activities
- Communicate company goals, information, and expectations within Sales Market Poland Loyalty lead team
- Coordinate and support Sales Markets in executing planned activations to meet defined KPIs
- Secure knowledge & training, supporting the implementation of new features & functionality
- Take part in meetings & discussions initiated by Regional team and Global functions
- University degree in Business, Economics, Engineering, or equivalent relevant education
- Excellent written and spoken English, preferably Polish language
- Excellent knowledge of Microsoft office (Word, PowerPoint, and Excel)
- Experience from CRM and/or Loyalty Programs
- Flexible and open-minded personality, easily to adapt to changes.
- Strong analytical, numerical, and commercial skills.
- Customer service minded with passion for fashion.
- Great project management & multitasking skills
- Self-motivated and able to work independently as well as a team player
- Willing and open to learn, bringing to the organization new insights.Additionally, what's in it for you:
- Meaningful work in one of the largest and best-performing global fashion brands
- Stable employment contract in an international company with a unique culture
- Private medical care
- Life insurance
- A fixed 25% discount on purchases in H&M for you and one member of your family
- Regular feedback from your manager and colleagues, so you can grow
- Possibility of growing within the company (over 70% of our recruitment processes are internal)Here is your chance for a career out of the ordinary! Sounds interesting?
If you feel that your experience, skills, and ambitions are a match, please upload your application in English by 30.04.2022.
We are looking forward to hearing from you!
For more information about the company, please visit https://career.hm.com/content/hmcareer/pl_pl.html
H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.
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