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Customer Service Agent - Czech Team

Country : Poland

Town : Warsaw

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

As one of the world's largest fashion retailers, H&M offers endless career opportunities. A fast-paced, buzzing environment with great diversity - a place where the customer is always the centre of attention

Job description

CUSTOMER SERVICE CENTER IN WARSAWIs now looking for
Social Media Agent with Czech language

Are you ready for a customer focused, action-packed career at the heart of our company?
Find your place in a fast moving environment where you create the optimal customer experience,
with excellent service in a global fashion setting. We are offering a job where every day is a challenge, where only you set the limits to your career possibilities and where your personal growth and development is just as important as our business.

Working with Social Media you will be responsible for:
- Monitoring and responding to posts and tweets from our customers
- Ensuring your knowledge is fully up to date with all our campaigns/activities at H&M
- Proving excellent customer service via this channel
- Liaising with other departments within H&M to find the best answer for the customer
As a person you should be:
- Reliable and have demonstrated good time-keeping
- An excellent communicator and in particular at writing in Czech
- Flexible and be able to cope well with a variety of tasks
- Focused with a good attention for detail Benefits:
- Lunch card for all restaurants and bars
- H&M
discount card for all brands
- Sports
and leisure discount
- Group
life insurance & Medical package
- Massage
sessions at the office
- Various types of training sessions
- Monthly
and Quarterly rewards based on performance
- Referral
bonus system
- Modernly
equipped workspace with resting areas, massage chairs, daily fruits, etc.,
located in the center of Warsaw with an easy access to public transport
- Competitive
salary based on benchmark tests in Warsaw
Work in a friendly environment where we
promote diversity and equality
Relocation:
- Airplane/bus/train ticket to Warsaw
- Taxi pick up from the Warsaw airport
- Accommodation for 1 month in a shared company apartment/rooms
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